Contractor Certification Series - Building High Performance Teams & Stellar Customer Service
Thu, Dec 07
|Kitchell Corp.
Module 9 in the Arizona Masonry Council's Contractor Certification Series


Time & Location
Dec 07, 2023, 8:30 AM – 3:30 PM
Kitchell Corp. , 1707 E Highland Ave ste 100, Phoenix, AZ 85016, USA
About the event
What you’ll learn:
Employees-
Recruiting & retaining the best people
Inspiring & effective leadership in the office and in the field
Building a high-performance team
Minimizing & managing conflict
Measuring team success & giving constructive feedback
Customers –
Analyzing customers’ real needs
Building strong customer relationships – the customer as partner, not adversary
Developing a professional image
Handling customer complaints, objections – recovering from poor service
Coping with difficult customers
This is a Required Module for the AMC Certification Program
Instructor: Bob Dusin
Bob grew up on a wheat and cattle farm in western Kansas and earned a degree in Civil
Engineering from Kansas State University. In the early part of his career he worked as a
Construction Project Manager, where he guided the construction of the world’s tallest concrete
building, the 70-story 311 South Wacker Drive in Chicago, Illinois. He has also co-owned a
construction company and served as the Human Resources and Training Director for a national
construction firm.
Leaving the corporate world 20 years ago, Bob started his own business focusing on training,
coaching, and facilitating leadership workshops for organizations nationwide. In addition to his
work in organizational leadership development and coaching, Bob is a keynote speaker and
presents at numerous seminars, conventions and expos, including World of Concrete, on a wide
range of performance and leadership topics.
Bob has performed as a professional improviser for over 25 years, having studied at the
Second City Players Workshops, and is also a professional voiceover and video actor. When he
is not working, he enjoys time with his wife Beth and their sons, Nick and Matt.
Tickets
Attendee
From $75.00 to $150.00Sale ended- $75.00
- $150.00
Total
$0.00